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THE MULTILINGUAL CONVERSATION PLATFORM

Speak naturally.
Connect globally.

Bring people closer with live voice translation. Give your team the calling tools to make every conversation count.

Let’s talk Explore the platform
Human agents, connected Modular by design
genzcx / workspaceInteractive example
THE AGENT EXPERIENCE

Your conversation hub.

Sample
CustomerAgentEnglish
CUSTOMER SAYS

Hola, ¿puedes ayudarme con mi pedido?

Hi, can you help me with my order?

AGENT REPLIES

Of course. What’s your order number?

Por supuesto. ¿Cuál es tu número de pedido?

Prepared examples · no live call or recording
One connected workspaceExplore translation
Built around the way your team speaks.Discover GenZCX

YOUR TELEPHONY.
CONNECTED POSSIBILITIES.

SIP WebRTC FreeSWITCH Asterisk

ONE PLATFORM. YOUR POSSIBILITIES.

Build a better
way to connect.

Start with the capability you need.
Bring the rest together when you’re ready.

Meet your platform
MODULE 01

Live voice translation

Let customers and agents speak in their own languages, with translation in both directions.

Two-way translationLanguage profiles
Explore
MODULE 02

Browser calling

Give agents a browser softphone for everyday inbound and outbound conversations.

WebRTC softphoneAgent workspace
Explore
MODULE 03

Routing & queues

Bring callers to the right team with IVR flows, working hours, and queue routing.

IVR & time routingQueue management
Explore
MODULE 04

Outbound campaigns

Organize lead lists, agent assignments, and outbound calling in one workspace.

Lead managementCampaign reports
Explore

THE LANGUAGE OF HUMAN CONNECTION

Different languages.
The same understanding.

Customers speak in their own language. Agents reply in theirs. Two-way voice translation helps the conversation move forward, person to person.

Two-way translationBoth sides stay part of the conversation.Human agentsYour team remains at the heart of the call.
Explore live voice translation
Two languages. One conversation.EXAMPLE
Customer English Agent Hindi
01 · CUSTOMER SAYS

Hi, could you help me track my order?

AGENT HEARS THE TRANSLATION

नमस्ते, क्या आप मेरा ऑर्डर ट्रैक करने में मदद कर सकते हैं?

02 · AGENT REPLIES

ज़रूर। कृपया अपना ऑर्डर नंबर बताएं।

CUSTOMER HEARS THE TRANSLATION

Of course. Please share your order number.

Prepared text example.
No live call or microphone recording.

BUILT AROUND YOUR PEOPLE

Great technology.
A human purpose.

Find your solution
A support professional ready for a customer conversation

Put understanding
at the center of every call.

FOR YOUR TEAM / 01

Customer support

Help customers feel heard, across languages.

FOR YOUR TEAM / 02

Call center teams

Connect your people, call flows, and campaigns.

FOR YOUR TEAM / 03

PBX & integrators

Build new possibilities around your telephony.

GROW WITH GENZCX

Your brand.
More possibilities.

Bring a connected conversation platform to your customers. Explore workspaces, branding, and deployment models built around your business.

Explore partnerships

LET’S MAKE THE CONNECTION

Your next great conversation starts here.

Let’s talk about your team, your languages, and the experience you want to create.

Book a personalized demo