Live voice translation
Let customers and agents speak in their own languages, with translation in both directions.
THE GENZCX PLATFORM
One foundation.
Your combination.
Bring your customer conversations and team operations together. Explore the modules, then choose a starting point that fits your business.
Browser calling
Give agents a browser softphone for everyday inbound and outbound conversations.
Routing & queues
Bring callers to the right team with IVR flows, working hours, and queue routing.
Outbound campaigns
Organize lead lists, agent assignments, and outbound calling in one workspace.
CONNECTED BY DESIGN
A shared foundation
behind every module.
Configure the platform around your teams,
your customers, and your calling environment.
Customer workspaces
Manage tenant access and module permissions across customer and retailer workspaces.
Agent operations
Bring calling processes, agent assignments, and call activity into a shared workspace.
Provider configuration
Manage language profiles and approved AI provider options for the translation setup.
BUILD YOUR STARTING POINT
Your team.
Your combination.
Select the capabilities you want to discuss.
Your choices travel with your demo enquiry.
LET’S MAKE THE CONNECTION
Your next great conversation starts here.
Let’s talk about your team, your languages, and the experience you want to create.