ROUTING & QUEUES
Every caller.
The right destination.
Bring callers to the right team with IVR flows, working hours, and queue routing.
BUILT AROUND THE CONVERSATION
Design the journey from the first ring.
Teams handling incoming customer calls.
- 01
Map incoming DIDs to a call flow
- 02
Apply time conditions for open and closed hours
- 03
Route through IVR menus and team queues
- 04
Configure fallback destinations and voicemail
EXPLORE THE EXPERIENCE
What happens when the conditions change?
Use the example to explore the workflow. No live calls are placed.
Explore an incoming call flow
Change the conditions. See the destination.
01Incoming DID
02Working hours
03Press 1 · Support queue
04Available agent
THE CALL REACHESSupport agent
The chosen IVR option sends the caller to the team queue and an available agent.
Illustrative routing logic. Your actual strategies, timeouts, and destinations are configured in the platform.
THE WORKFLOW
From setup
to conversation.
Check the time condition
Route by the caller’s IVR choice
Connect an agent or use the fallback
We review the exact configuration and validate your call flow before agreeing on the rollout scope.
LET’S MAKE THE CONNECTION
See routing & queues in your environment.
Let’s talk about your team, your languages, and the experience you want to create.