LIVE VOICE TRANSLATION

Different languages.
A shared understanding.

Let customers and agents speak in their own languages, with translation in both directions.

BUILT AROUND THE CONVERSATION

Keep a human on both sides of the call.

Multilingual support and customer conversations.

Two-way translationLanguage profiles
  • 01

    Translate the customer’s speech for the agent

  • 02

    Translate the agent’s reply back to the customer

  • 03

    Configure language pairs and voice profiles

  • 04

    Use managed AI or approved provider accounts

EXPLORE THE EXPERIENCE

See the understanding travel.

Choose a language pair and scenario. Then follow both sides of the conversation.

TWO-WAY TRANSLATION

Speak naturally.
Be understood.

  1. 01
    The customer speaks

    The customer’s speech is processed in the configured language.

  2. 02
    The agent hears the translation

    The agent receives the message in their language.

  3. 03
    The agent replies

    The reply travels through the same process in reverse.

Language and voice availability depend on the providers configured for your deployment.

Two languages. One conversation.EXAMPLE
Customer English Agent Hindi
01 · CUSTOMER SAYS

Hi, could you help me track my order?

AGENT HEARS THE TRANSLATION

नमस्ते, क्या आप मेरा ऑर्डर ट्रैक करने में मदद कर सकते हैं?

02 · AGENT REPLIES

ज़रूर। कृपया अपना ऑर्डर नंबर बताएं।

CUSTOMER HEARS THE TRANSLATION

Of course. Please share your order number.

Want to test your actual language pair?Request a live demo

THE WORKFLOW

From setup
to conversation.

Explore deployment options
01

Connect the customer and agent legs

02

Apply the configured language profile

03

Translate speech in both directions

04

Review the call and its records

We review the exact configuration and validate your call flow before agreeing on the rollout scope.

LET’S MAKE THE CONNECTION

See voice translation in your environment.

Let’s talk about your team, your languages, and the experience you want to create.

Book a personalized demo